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Alan Baugher
Team,   What is the process to migrate an older userID to a new userID on CA Communities?     Cheers,   Alan Baugher
in Customer Care
I stopped getting email updates when a case gets updated. I changed to email and can't change in support profile, grayed out. Is this the issue where I stopped getting emails?
in Customer Care
I would like to see the enhanced ERROR HOLDDATA files be made available in the Download Manager in the CA Support website like the product downloads and the solution downloads are for manual retrieval.  That way when obtaining the package you can get the current HOLDDATA file as well without resorting to locating a different webpage or running a…
Reference related article: User Administrators / Delegated Admin Responsibilities and Functions
in Customer Care
Rachel Macik
Click to view contentA faster way to solve your technical issues. Technical Support Chat is routed directly to Support Engineers.  STEP 1 -  Go to Open a new CaseLogin to CA Support and Open a New Case under "Case Management" STEP 2 - Select your product Select your product and the Chat Icon will appear when a Support Engineer is available Chat Assisted…
in Customer Care
If two people are required to work on a defect, can we assign/tag 2 people for one defect?
in Customer Care
The Automic Release Notes tool allows customers to view a list of fixes & changes between any two versions of an Automic product.   The tool was recently updated to allow the user to download a displayed list of fixes in Excel format.   For example, here is a list of the fixes added to Automation Engine between v12.0.6 and v12.0.7:   The…
How can I get notified via email by CA when CA server is down?
in Customer Care
Hi  when i am open the new case for raising the issues it will show single sign-on error how can i resolved it?#
in Customer Care
Each Trace log files in the production environment is occupying around 12 gb space how can restrict the space of a log files for a particular application trace logs.
in Customer Care
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